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Privacy

Welcome to the Cold Station platform.

At Cold Station ("we," "the Platform," or "the Site"), we place the utmost importance on the privacy of our visitors and users. This Privacy Policy explains how we collect, use, and strictly protect your personal information when you use coldstations.com.

By registering or using the Platform, you consent to the data practices described in this policy.

1. Information We Collect

We collect limited information necessary to provide a secure service:

A. Information You Provide:

  • Account Information (Private): When you register, we collect your Email Address and Password.
    • Important: Your email address is collected strictly for authentication and security purposes (sending OTP codes). It is confidential and NOT visible to other users on the site.
  • Ad Data (Public): Information you voluntarily choose to display in your listings, such as photos, descriptions, and your Phone Number for customers to contact you.

B. Information Collected Automatically:

  • Technical data such as IP address, browser type, and access times to help us detect fraud and improve site security.

2. How We Use Your Information

We use your data for specific, legitimate purposes:

  • Authentication & Security (Primary Use): We use your email address to send Transactional Emails Only. This includes:
    • One-Time Passwords (OTP) for account verification.
    • Password reset links.
    • Critical security alerts.
    • We do not send marketing emails or newsletters.
  • Service Delivery: To enable the buying and selling process via phone or internal chat.
  • Platform Improvement: To analyze performance and prevent spam or abusive behavior.

3. Sharing and Disclosure of Information

We strictly do not sell, rent, or trade your email address or personal data to third parties.

We only share information in the following limited circumstances:

  • Publicly (At your discretion): Only the data you explicitly place in your advertisement (e.g., Phone Number) is visible to the public. Your account email remains hidden.
  • Service Providers: Trusted third-party vendors who assist us in operating the website (e.g., hosting services, email delivery services like AWS) who are bound by confidentiality agreements.
  • Legal Compliance: If required by the laws of the Kingdom of Saudi Arabia or to protect the rights and safety of our users.

4. Cookies

Cold Station uses cookies to enhance user experience (e.g., keeping you logged in). You can disable cookies in your browser, but some features may not function properly.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access. We use encryption for sensitive data. However, no internet transmission is 100% secure, so we encourage you to protect your password.

6. Your Rights

  • Access & Correction: You can update your profile and ads via "My Account".
  • Deletion: You may delete your ads at any time. To request a complete deletion of your account and data, please contact our support team.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this policy specifically to comply with new regulations or service changes. The "Last Updated" date will reflect any changes.

9. Contact Us

For privacy concerns or data deletion requests, please contact us at:

  • Email: support@coldstations.com
  • Web: "Contact Us" page.